First Line Support Engineer
Location : guildford Employment type : FULL_TIME Expires : 2023-11-16 Department : IT Reports to : IT Manager Salary range: £25,500 - £27,500ACM is a specialist creative industries education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artistry, Production, Technical Services, Business Management and Game Development. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.
ACM’s Vision:
ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment.
We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.
Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.
ACM’s Mission:
To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.
Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.
MAIN RESPONSIBILITIES:
- Installing, configuring, and maintaining software and hardware components of computer and network systems.
- Repairing and replacing damaged computer and network components including network cabling capability.
- Supporting people whenever they encounter challenges with computers and network devices.
- Ensure IT helpdesk tickets are managed and responded to in a timely manner.
PERSON SPECIFICATION
Essential Qualifications and Experience
- Demonstrated expertise in fundamental Windows Server and workstation tasks, including user management and basic Directory services functions.
- Proficiency in handling diverse environments such as Google Workspace and Microsoft Office 365, Apple ecosystems, and a hybrid IT infrastructure combining cloud and on-premises services.
- Good analytical and problem-solving skills.
- Working capability under pressure.
Preferred Experience
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Experience using Apple or Microsoft MDM software.
- Experience with Google Workspace
- Experience with Microsoft 365 and Azure Serices
All ACM staff work to the same values which are:
Inclusivity
To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture.
Supportive environments
To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community.
Agility and innovation
To provide an inspiring organisational culture that embraces innovation through openness, flexibility, creativity and self-evaluation.
Connectivity
To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learning.
Professional and academically strong standards
To provide state of the art professional environments, to inspire determination and enthusiasm, and ensure high professional and academic standards.
Please be aware all ACM staff must undergo a Disclosure and Barring Service Check prior to starting. This will need to be renewed once every three years.
This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.
ACM reserve the right to close job adverts earlier than the advertised end date where required based on volume of applications.
Apply for this job
To apply for one of our vacancies please download and complete an application form. Please note CVs cannot be submitted without a completed form.
Application forms should be returned by the advertised closing date to recruit@acm.ac.uk.
All applicants will be required to complete screening appropriate to the post. This includes a Disclosure and Barring Service check and checks with past employers.
Each job advertisement will detail the closing date for applications. We regret that we are not able to accept applications received after this date. Once shortlisting has taken place, successful candidates will be contacted by the HR and Recruitment Team and invited to attend an interview.
Due to the volume of applications we receive for our vacancies, it is not possible to keep in touch with every applicant. Therefore we would ask you to assume that if you have not heard from us within 4 weeks of the advertised closing date, your application has not been successful on this occasion.
